Refund policy

EASY AND FAST

If you wish to return your item for any kind of reason then simply get in touch within 14 days of receipt for a full refund of the original purchase price only. You can email us at shop@dobsonfinejewellery.co.uk

Please return your item using guaranteed special delivery with royal mail (comes with insurance and tracking) to ensure it gets back to us safely. Unfortunately, we can't provide a refund for any items which are sent back to us by uninsured or non-recorded delivery if they become lost or damaged in transit. We must receive your return before any refund shall be processed.

All items must be returned in the condition in which they were originally shipped to be eligible for a refund. If an item has been worn and needs cleaning, i.e. earrings, then a £5 cleaning service charge will be deducted from your original purchase price.

Please be aware that once a ring has been resized or altered it is no longer eligible for return. This is also applicable to rings that we have resized on your behalf before shipping.

CUSTOMERS ARE RESPONSIBLE FOR THE COST OF RETURN SHIPPING.

INTERNATIONAL RETURNS

Please clearly mark the package as "UK RETURNED GOODS" to avoid additional charges from customs. Make sure to send your item via a tracked and insured service and it's also important to mark the package with the correct information to avoid any unnecessary delays or fees through customs. Any import fees charged to Dobson fine jewellery due to incorrect labelling will be deducted from the customers refund. If you have any questions we are happy to help you with this.

NOT WHAT YOU EXPECTED?

If you believe your item may have been damaged in transit then please email within 24 hours of delivery and make sure to send clear photographs and a description of the damage to shop@dobsonfinejewellery.co.uk so we can resolve the matter swiftly.

EXTENDED CHRISTMAS RETURNS

We’ve extended our returns policy to provide peace of mind while you shop this holiday season. Purchases made online or in-store between 25th October and 24th December 2024 can be returned up until 25th January 2025 for a full refund to your original payment method. Please ensure all items are returned in their original condition. For purchases made on or after 25th December 2024, our standard refund policy will apply.